Shipping Policy

Shipping Policy

Last Updated: June 30, 2026

At LabStore, we are committed to delivering laboratory equipment, scientific instruments, chemicals, glassware, and research supplies safely and efficiently across India. This Shipping Policy explains our shipping procedures, delivery timelines, responsibilities, and important information regarding order fulfillment.

1. Order Processing

All orders are processed after successful order confirmation and payment verification (where applicable).

  • Standard processing time is 1–3 business days, depending on product availability.
  • Custom-built, imported, or made-to-order products may require additional processing time.
  • Bulk orders or institutional purchases may take longer to process.
  • Customers will be informed in advance if any delay is expected.

2. Shipping Methods

LabStore ships products through trusted courier partners and logistics providers across India.

Shipping options may include:

  • Standard Courier Delivery
  • Express Shipping
  • Surface Transportation
  • Air Cargo (for urgent orders)
  • Specialized Freight Services for Large Equipment

The shipping method will depend on the product type, destination, order size, and customer preference.

3. Domestic Shipping (India)

We currently deliver products across India.

Estimated delivery timelines:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Remote delivery locations
  • Government restrictions
  • Natural disasters

4. International Shipping

International shipping may be available for selected products upon request.

Delivery timelines depend on:

  • Destination Country
  • Product Availability
  • Customs Clearance
  • Import Regulations
  • Shipping Method Selected

Customers are advised to contact our sales team before placing international orders.

5. Shipping Charges

Shipping charges are calculated based on:

  • Delivery Location
  • Product Weight
  • Package Dimensions
  • Order Value
  • Shipping Method Selected

Free shipping may be available on selected products or promotional offers.

The final shipping cost will be communicated before order confirmation.

6. Taxes, Duties & Additional Charges

For domestic orders, applicable GST will be charged as per Indian tax regulations.

For international shipments (if applicable), customers are responsible for:

  • Import Duties
  • Customs Charges
  • Local Taxes
  • Clearance Fees
  • Any Other Government Charges

LabStore is not responsible for delays caused by customs clearance.

7. Shipment Tracking

Once your order has been dispatched, tracking details will be shared via:

  • Email
  • SMS (where applicable)
  • WhatsApp (if available)

Customers can monitor shipment status using the tracking number provided.

8. Delivery Inspection

Customers are requested to inspect the shipment immediately upon delivery.

If the package appears damaged:

  • Take photographs before opening the package.
  • Inform the delivery partner immediately.
  • Contact LabStore customer support within 48 hours of delivery.
  • Keep the original packaging until the issue is resolved.

Failure to report damage within the specified time may affect replacement eligibility.

9. Delivery Delays

Estimated delivery dates are provided for reference and are not guaranteed.

Delays may occur due to:

  • Natural Disasters
  • Weather Conditions
  • Courier Service Issues
  • Government Restrictions
  • Transportation Disruptions
  • Public Holidays
  • Unexpected Demand

LabStore will make every reasonable effort to keep customers informed regarding significant delays.

10. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Shipping Address
  • Contact Number
  • Recipient Name
  • Email Address

LabStore will not be responsible for delays or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

11. Shipment Acceptance

Risk and ownership of the products pass to the customer upon successful delivery.

Customers should ensure that an authorized person is available to receive the shipment at the delivery address.

12. Contact Information

For any shipping-related questions, order tracking, delivery assistance, or shipping concerns, please contact us:

LabStore

Email: info@labstoreindia.com

Phone: +91 9608282425, +91 7762873596

Website: https://www.labstore.in

Address: E-25B, Jawahar Park, Laxmi Nagar, New Delhi – 110092