Terms & Conditions
Terms & Conditions
Welcome to LabStore. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. Company Information
LabStore is a supplier of laboratory equipment, scientific instruments, laboratory chemicals, glassware, safety products, research consumables, and industrial laboratory solutions.
Our product categories include:
- Microscopy
- Analytical Instruments
- Thermal Cyclers (PCR Systems)
- Liquid Handling Systems
- Diagnostics Equipment
- Digital Balances
- Sterilization Equipment
- Biosafety Cabinets
- Laminar Air Flow Cabinets
- Fume Hoods
- Laboratory Plasticware
- General Laboratory Equipment
- Laboratory Incubators
- Laboratory Freezers
- Kits & Reagents
The terms “LabStore”, “we”, “our”, and “us” refer to the owner and operator of this website.
2. Acceptance of Terms
By accessing this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
You also agree to:
- Use the website only for lawful purposes.
- Provide accurate information while placing enquiries or orders.
- Not misuse or interfere with website operations.
- Comply with all applicable laws and regulations.
3. Website Usage
Users agree not to:
- Attempt unauthorized access to the website.
- Upload viruses or malicious software.
- Interfere with website security.
- Copy or reproduce website content without written permission.
- Use the website for fraudulent or illegal activities.
LabStore reserves the right to suspend access for users violating these terms.
4. Product Information
We make every effort to provide accurate product descriptions, specifications, images, and technical information.
However:
- Product images are for reference purposes only.
- Specifications may change without prior notice.
- Product availability is subject to stock.
- Minor differences in colour, design, packaging, or appearance may occur.
Customers are responsible for verifying product suitability before placing an order.
5. Quotations and Pricing
All quotations issued by LabStore:
- Are subject to product availability.
- May change without prior notice.
- May vary depending on quantity, specifications, and market conditions.
- Exclude applicable taxes unless otherwise mentioned.
Prices displayed on the website do not constitute a legally binding offer until confirmed by our sales team.
6. Orders and Confirmation
Orders become valid only after:
- Order confirmation by LabStore.
- Availability verification.
- Successful payment (where applicable).
LabStore reserves the right to refuse or cancel any order due to:
- Pricing errors
- Product unavailability
- Fraudulent activity
- Incorrect customer information
- Legal or regulatory restrictions
7. Payment Terms
Accepted payment methods may include:
- Bank Transfer (NEFT/RTGS/IMPS)
- UPI
- Online Payment Gateway
- Credit/Debit Cards (where available)
Orders requiring advance payment will be processed only after payment confirmation.
8. Shipping and Delivery
Shipping is carried out in accordance with our Shipping Policy.
Delivery timelines are estimates and may vary because of:
- Product availability
- Courier delays
- Weather conditions
- Public holidays
- Government regulations
- Remote delivery locations
Risk of loss passes to the customer upon successful delivery.
9. Installation and Site Requirements
Certain laboratory equipment may require installation.
Customers are responsible for:
- Providing adequate installation space.
- Ensuring proper electrical supply.
- Maintaining environmental conditions recommended by the manufacturer.
- Providing site readiness before installation.
Additional installation charges may apply where applicable
10. Inspection and Acceptance
Customers should inspect all products immediately upon delivery.
Any shortage, transit damage, or incorrect shipment must be reported within 48 hours.
Failure to report issues within the specified period may affect replacement eligibility.
11. Warranty
Warranty coverage depends upon the individual manufacturer’s policy.
Warranty generally excludes:
- Physical damage
- Misuse
- Unauthorized repairs
- Improper installation
- Consumable items
- Normal wear and tear
Warranty claims will be handled according to the manufacturer’s warranty guidelines.
12. Service and Maintenance
LabStore may provide:
- Installation Support
- Technical Assistance
- Product Demonstrations
- Preventive Maintenance
- Repair Services
- Spare Parts Support
Availability of services depends upon the product category and manufacturer.
13. Returns and Cancellation
Returns and cancellations are governed by our Return & Refund Policy.
Generally:
- Returns require prior approval.
- Customized products cannot be returned.
- Imported or special-order products may not be cancellable after procurement.
- Refunds are processed only after product inspection.
14. Intellectual Property
All content on this website, including:
- Logos
- Images
- Product Descriptions
- Graphics
- Website Design
- Documents
- Text
- Technical Information
is the intellectual property of LabStore or respective manufacturers and is protected under applicable copyright and trademark laws.
Unauthorized use is prohibited.
15. Confidentiality
Any confidential business information shared between LabStore and customers will be handled responsibly and used only for legitimate business purposes.
16. Limitation of Liability
LabStore shall not be liable for:
- Indirect or consequential damages.
- Loss of business or profits.
- Delays caused by third-party logistics.
- Force majeure events.
- Improper use of supplied products.
- Customer negligence.
Our liability shall not exceed the purchase value of the affected product.
17. Compliance and Safety
Customers are responsible for ensuring products are used safely and in compliance with:
- Applicable Laws
- Laboratory Safety Standards
- Manufacturer Instructions
- Government Regulations
- Industry Best Practices
18. Third-Party Links
Our website may include links to third-party websites for customer convenience.
LabStore is not responsible for:
- Third-party content
- Privacy practices
- Security policies
- Website availability
19. Privacy
Customer information is collected and processed according to our Privacy Policy.
By using this website, you consent to such collection and processing of information.
20. Force Majeure
LabStore shall not be responsible for delays or failure in performance resulting from events beyond our reasonable control, including:
- Natural Disasters
- Floods
- Earthquakes
- Fire
- War
- Government Restrictions
- Pandemics
- Transportation Disruptions
- Labour Strikes
- Power Failures
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of New Delhi, India.
22. Changes to Terms & Conditions
LabStore reserves the right to update these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page along with the revised effective date.
15. Contact Information
For questions regarding these Terms & Conditions, please contact us:
LabStore
Email: info@labstoreindia.com
Phone: +91 9608282425, +91 7762873596
Website: https://www.labstore.in
Address: E-25B, Jawahar Park, Laxmi Nagar, New Delhi – 110092
24. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the complete agreement between LabStore and the website user regarding the use of our website and services.
25. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain valid and enforceable.
26. Contact Support
For assistance regarding orders, quotations, products, technical support, warranty, or general enquiries, please contact our customer support team using the contact details provided above.