Return & Refund Policy
Return & Refund Policy
At LabStore, customer satisfaction is our priority. We strive to ensure that every product is delivered in excellent condition and meets the highest quality standards. This Return & Refund Policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted.
1. Return Eligibility
Returns may be accepted only under the following conditions:
- Product received is damaged during transit.
- Incorrect product delivered.
- Product has a manufacturing defect.
- Product is incomplete or missing essential components.
- Product differs significantly from the description or specifications ordered.
Customers must notify LabStore within 48 hours of delivery by email or phone with supporting photographs or videos of the product and packaging
2. Non-Returnable Products
Due to the nature of laboratory products, the following items are generally non-returnable:
- Chemicals and Reagents
- Biological Products
- Calibration Standards
- Customized Laboratory Equipment
- Made-to-Order Products
- Opened Sterile Products
- Consumables once opened or used
- Products damaged due to misuse, improper installation, or unauthorized modification
Returns for these products will only be considered if the wrong product was supplied or if the product arrived damaged.
3. Return Window
Customers must request a return within 7 days of receiving the order.
Once the return request has been approved:
- The product should be returned in its original packaging.
- All accessories, manuals, warranty cards, and invoices must be included.
- The product must remain unused and in resalable condition wherever applicable.
Returns received after the approved return period may not qualify for replacement or refund.
4. Return Process
To request a return, please contact LabStore with the following details:
- Order Number
- Invoice Copy
- Product Name
- Reason for Return
- Photos or Videos showing the issue
- Contact Details
After reviewing your request, our support team will provide return instructions and the return shipping address.
5. Return Shipping
Unless the return is due to our error (wrong product, damaged item, or manufacturing defect), customers are responsible for return shipping charges.
Products should be packed securely to prevent damage during transit.
LabStore is not responsible for products damaged during return shipment due to improper packaging.
6. Refund Method
Approved refunds will be processed through the original payment method used during purchase whenever possible.
If the original payment method is unavailable, refunds may be processed through another mutually agreed payment method.
7. Restocking Charges
Generally, LabStore does not charge any restocking fee for approved returns.
However, customized products, bulk orders, or special procurement items may be subject to restocking or administrative charges where applicable.
8. Warranty Information
Many products sold by LabStore are covered by the manufacturer’s warranty.
Warranty coverage varies depending on:
- Product Category
- Manufacturer Policy
- Warranty Period
- Nature of the Issue
Warranty does not cover:
- Physical damage
- Improper installation
- Unauthorized repairs
- Accidental damage
- Normal wear and tear
- Misuse or negligence
Where applicable, warranty claims will be handled according to the manufacturer’s warranty policy.
9. Return Shipping Charges
If the return is approved because of:
- Wrong product supplied
- Manufacturing defect
- Transit damage
- Incorrect shipment by LabStore
LabStore may bear or reimburse reasonable return shipping charges.
For all other approved returns, return shipping costs are the customer’s responsibility.
10. Inspection and Approval
All returned products undergo inspection after receipt.
Refunds or replacements will be approved only after verification that:
- The reported issue is genuine.
- The product matches the return request.
- The product complies with this Return Policy.
LabStore reserves the right to reject returns that do not meet these conditions.
11. Refund Policy
Once the returned product has been inspected and approved, refunds will generally be processed within 7–10 business days.
Refunds may exclude:
- Shipping Charges
- Installation Charges
- Express Delivery Charges
- Taxes or Government Fees (where non-refundable)
12. Replacement Policy
Where applicable, LabStore may offer:
- Product Replacement
- Replacement Parts
- Technical Support
- Repair Services
- Manufacturer Warranty Assistance
Replacement will be subject to product availability.
13. International Orders
For international shipments:
- Customers are responsible for complying with local import regulations.
- Customs duties, taxes, and import charges are the responsibility of the customer unless otherwise agreed.
- Returns may not be accepted if restricted by customs regulations or destination country laws.
14. Order Cancellation Policy
Orders may be cancelled before processing or shipment begins.
Orders involving:
- Imported Products
- Customized Equipment
- Bulk Procurement
- Special Orders
may not be eligible for cancellation once procurement or manufacturing has started.
Any cancellation charges, if applicable, will be communicated before processing.
15. Contact Information
For any questions regarding returns, refunds, replacements, warranty claims, or cancellations, please contact us:
LabStore
Email: info@labstoreindia.com
Phone: +91 9608282425, +91 7762873596
Website: https://www.labstore.in
Address: E-25B, Jawahar Park, Laxmi Nagar, New Delhi – 110092