FAQ
Frequently Asked Questions (FAQs)
Welcome to the LabStore FAQ section. Here you can find answers to commonly asked questions related to our products, brands, ordering process, pricing, shipping, installation, warranty, and customer support. If you need additional assistance, feel free to contact the LabStore support team.
General Questions
1. What products does LabStore offer?
LabStore is a trusted supplier of laboratory instruments and scientific equipment, offering a wide range of products including:
- Microscopy (Labomed, Magnus)
- Centrifugation (Remi, Accumax, Eppendorf)
- Thermal Cyclers (Eppendorf)
- Mechanical Pipettes / Liquid Handling (Eppendorf)
- Analytical & Digital Balances (Denvar)
- Diagnostics Equipment (Erba Mannheim)
- Sterilization Equipment (AirBio)
- Laminar Air Flow Systems (AirBio)
- Biosafety Cabinets (AirBio)
- Fume Hoods (AirBio)
- Plastic Ware
- General Lab Equipment
- Incubators
- Freezers
- Kits & Reagents
Our products support research labs, diagnostic centers, pathology labs, hospitals, and educational institutions across India.
2. Which brands does LabStore deal in?
LabStore is an authorized supplier for several leading laboratory equipment brands, including Labomed, Magnus, Remi, Accumax, Eppendorf, Denvar, Erba Mannheim, and AirBio, among others.
All products supplied are certified and quality-tested to meet laboratory standards.
3. Does LabStore serve customers outside Delhi/NCR?
Yes. LabStore supplies laboratory equipment to research labs, hospitals, diagnostic centers, and educational institutions across India.
We also accommodate special project and bulk order requirements for institutional customers.
4. Can I purchase products online?
Yes. Customers can browse products, submit inquiries, request quotations, and place orders through our website or by contacting our sales team directly.
Some specialized or bulk orders may require a technical discussion before order confirmation.
5. Are all products ready to ship?
Most standard products are kept in stock and are available for quick dispatch, while certain specialized or made-to-order equipment may require additional lead time.
Delivery timelines depend on:
- Product type and brand
- Quantity ordered
- Customization or configuration requirements
- Shipping destination
Product & Selection FAQs
6. Can LabStore help me choose the right equipment?
Yes. Our technical team can guide you in selecting the right instrument based on:
- Laboratory application (research, diagnostics, pathology, etc.)
- Budget and brand preference
- Workspace size and configuration
- Required specifications and capacity
- Industry or regulatory standards
7. Are the product images shown on the website exact?
Product images are for reference purposes only.
Actual products may vary slightly in design, accessories, or packaging depending on the brand, model updates, or manufacturing improvements.
8. Do you provide product demonstrations?
Yes. For select equipment, product demonstrations and operational guidance can be arranged either onsite or through online sessions, depending on the product category and location.
Pricing & Payment FAQs
9. Are prices mentioned on the website final?
Prices may vary depending on:
- Brand and model selected
- Quantity ordered
- Configuration or accessories
- Installation requirements
- Shipping location
- Applicable taxes
Final pricing will be confirmed through an official quotation.
10. What payment methods are accepted?
LabStore accepts the following payment methods:
- Bank transfer / NEFT / RTGS
- UPI payments
- Credit/Debit cards (Visa, Mastercard, Discover)
- Other approved secure online payment methods (Stripe, Bitpay)
Payment options may vary depending on order value and customer category (institutional/individual).
11. Is advance payment required?
Advance payment may be required for bulk orders, customized configurations, or institutional purchase orders.
The payment terms will be clearly mentioned in the quotation or invoice.
Shipping & Delivery FAQs
12. Does LabStore offer free delivery?
Yes. LabStore offers free delivery on eligible orders across India. Specific terms may vary depending on the product, order value, and delivery location.
13. How long does delivery take?
Delivery timelines vary depending on:
- Product availability
- Order quantity
- Shipping method
- Destination location
Estimated delivery timelines are shared at the time of order confirmation.
14. Can I track my shipment?
Yes. Tracking details are shared once the order has been dispatched, subject to the courier or logistics partner used.
Installation & Service FAQs
15. Is installation free or chargeable?
Installation requirements depend on the product type and location.
Installation Policy:
- Basic installation/setup guidance for select standard products may be included.
- Larger equipment such as biosafety cabinets, laminar air flow systems, and fume hoods may involve additional installation charges.
- Installation charges, where applicable, will be clearly mentioned in the quotation.
16. Does LabStore provide technical support after purchase?
Yes. LabStore provides post-sales technical support including troubleshooting guidance, servicing assistance, and help with spare parts/consumables, subject to brand warranty terms.
17. Are training and demonstration services available?
Yes. Product operation training and demonstrations can be arranged during installation or through scheduled sessions for eligible products.
Warranty & Returns FAQs
18. Do LabStore products come with a warranty?
Yes. Products are covered under the respective manufacturer’s/brand’s warranty against manufacturing defects.
Warranty duration varies by brand and product category and will be mentioned in the invoice/quotation.
19. What is not covered under warranty?
Warranty generally does not cover:
- Physical damage
- Improper usage or handling
- Voltage fluctuations
- Unauthorized repairs
- Consumables, filters, and wear-and-tear parts
- Damage occurring after delivery during customer-side transportation
20. Does LabStore offer easy returns?
Yes. LabStore offers easy returns within 30 days of delivery, subject to product condition and return policy terms.
Customized or made-to-order equipment may not be eligible for return.
21. What should I do if I receive a damaged product?
Customers should immediately:
- Inspect the package upon delivery
- Take photographs of the damage
- Inform LabStore within 48 hours
- Share order and invoice details
Our support team will assist further based on the case.
Online Order & Customer FAQs
22. How can I place an order?
Customers can place an order by:
- Browsing products and adding them to cart on the website
- Submitting an inquiry form for bulk or institutional orders
- Contacting our sales team directly by phone or email
23. Can I cancel my order?
Order cancellation requests must be submitted in writing as soon as possible.
Orders that are already dispatched or involve customized/made-to-order products may not be eligible for cancellation.
24. How can I contact LabStore support?
Customers can contact LabStore through:
- Phone: 9608282425, 7762873596
- Office: 011-45073692
- Email: info@labstoreindia.com
- Website inquiry/contact form
25. How can I request a quotation?
You can request a quotation by:
- Filling out the inquiry form on the website
- Sending your product requirements via email
- Contacting our sales team directly
Please include detailed specifications, brand preference, and quantity for accurate pricing.
Contact Information
LabStore
Website: https://www.labstore.in
Email: info@labstoreindia.com
Phone: +91 9608282425, +91 7762873596
Address: E-25B, Jawahar Park, Laxmi Nagar, New Delhi-110092